Terms and Conditions
1 YOUR CONTRACT WITH THE OWNER
Prior to hire, you will need to sign an agreement form to accept the conditions set below.
If there is anything you do not understand or do not agree with, you will need to contact Stargazers Campers prior to release of the vehicle to avoid any mishaps to your experierence.
2 RENTAL PERIOD
You will have the vehicle for the rental period shown on the agreement and will return the vehicle to the agreed location by the return date and time.
It is imperative that this is adherred to, as you may be affecting the holiday of the next hirer of the campervan. If you wish to extend your rental this must be requested before your return date and time. An extension cannot be guaranteed, and you must aim to return by the agreed date and time until the extension is accepted. If you return the vehicle later than the agreed return date and time a two day penalty charge at your current rate will be added to your rental and any lost revenue will be the hirers’ responsibility.
3 YOUR RESPONSIBILITIES
a) You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it. You must always protect the vehicle against bad weather which can cause damage.
b) You must make sure that you use the correct fuel (diesel).
c) You are responsible for covering the cost of repairs to cosmetic damage (eg. scratches) caused during your hire period, and repairs or replacement (as required) to the windscreen.
d) You are responsible for covering the total repair costs for damage caused to the interior of the vehicle, and subsequent loss of business resulting from undertaking the repairs.
e) You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
f) You must not let anyone work on the vehicle without permission from the owner. If the owner does give you permission, the owner will only give you a refund if you have a receipt for the work.
g) You must let the owner know as soon as you become aware of a fault in the vehicle.
h) You must bring the vehicle back to the location we agreed. The owner will then check that the vehicle is in good condition. If we have agreed that you may return the vehicle outside standard business hours, or if the owner cannot be present, you will remain responsible for the vehicle and its condition until it is re-inspected by the owner.
i) You will have to pay for the costs of repair if: the owner has to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition); or you have damaged the inside of the vehicle, or any losses which are not covered by insurances taken out by you due to driver negligence including, clutch, wheel and tyre damage and all claims by or against the owner resulting wholly or partly from your failure to comply with your responsibilities under this agreement.
j) Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
4 THE OWNER’S RESPONSIBILITES
The owner has maintained the vehicle to at least the manufacturer’s recommended standard.
The owner assures you that the vehicle is roadworthy, fully insured, taxed and suitable for renting at the start of the rental period.
The owner assures you that the vehicle is insured at the time of hire and that the vehicle has a breakdown cover policy in place, that the vehicle is safe for habitation and contains an in date fire extinguisher, carbon monoxide alarm and gas certificate for the on-board gas cooking appliance.
The owner is not responsible for injuries sustained to yourself, the occupants or members of the public whilst you are using or inside the vehicle.
The owner is not responsible for damage to, or losses to your personal belongings whilst you are using the vehicle.
5 CONDITIONS FOR USING THE VEHICLE
The vehicle must only be driven by you and any other driver named over the page, or by anyone else the owner authorises in writing. Anyone driving the vehicle must have a full valid driving licence. You or any other authorised driver must not:
- use the vehicle for hire or reward;
- use the vehicle for any illegal purpose;
- you will not drive the vehicle on unmade up roads or other unpaved surfaces or off road unless within the confines of a campsite for the purpose of driving to/from a designated pitch.
- you will not drive at excessive speed over or through traffic calming devices. You will not use the vehicle for racing, or any other sort of competition. You will not use the vehicle for towing, pushing, driving instruction or any other hazardous or unusual use including Pacemaking or testing the vehicle’s reliability and speed;
- use the vehicle while under the influence of alcohol or drugs;
- load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely;
You will pay the following charges.
a) The rental and any other charges according to this agreement.
b) Any charge for loss or damage resulting from you not keeping to condition 3.
c) Re-fuel charges if you return the vehicle indicating less than full. The refuelling surcharge is the cost to fill the tank.
d) Any extra charges for additions to the contract as outlined in the description.
e) All charges and legal costs for any congestion, road-traffic or parking offences, or any other offence involving the rental vehicle, including costs from the vehicle being clamped, seized, or towed away or specialist cleaning requirements. You are responsible for paying the appropriate authority or company for any charges and costs when they demand payment. You agree to pay a £40 administration charge, per occurrence, along with any other charges which arise for dealing with these matters.
f) Any charges arising from Customs and Excise seizing the vehicle.
g) Any charges arising from using beyond standard means to return the vehicle to pre-rental condition, including the use of specialist cleaning equipment or professional valeting.
h) T he cost of repair or replacement for any damaged or lost property within the vehicle.
i) The cost of repairing or replacing additional accessories supplied with the rental.
j) A loss-of-income charge if the owner demands it for the period of which the vehicle cannot be rented due to repair or seizer, repair or replacement of additional accessories, including the period whilst we are waiting to receive full payment of the vehicle’s value due to a write-off (cannot be repaired) or theft.
7 INSURANCE AND RENTER REQUIREMENTS
The owner has fully comprehensive self-drive hire cover provided by Alan Boswell insurers. The policy allows the use of the vehicle by a nominated driver, permitted by the owner, subject to satisfying the terms and conditions of the insurance which are outlined below. The policy covers damage, fire and theft within the United Kingdom and Europe. The policy does not impose a mileage limitation.
To satisfy and agree to the terms of the insurance, the renter is required to provide the owner with the following prior to rental:
a) Front and rear copy of the drivers licence with a current address
b) Provide an online driver licence check code
c) Two forms of proof of address not greater than 3 months old
d) Cleared and traceable security deposit as outlined in item 8 of this agreement – No cash payments
e) A signed copy of this agreement by all parties involved
Additionally, the renter must be 25 years of age and over and younger than 79 years of age, with at least two years of driving experience on a full UK or EU licence. The renter must not have greater than two 3-point convictions.
A single conviction of 6 points or a sum of convictions greater than 6 points will require further checks and referral.
By signing the contract, you are accepting the conditions of the insurance.
8 THE DEPOSIT
Prior to release of the vehicle, a deposit will be taken and is set at the minimum amount requested by the owner’s insurance policy. You will not be permitted to rent the vehicle if the deposit has not been transferred, cleared or withheld. The deposit must be made by traceable means only, therefore cash payment will NOT be accepted.
The owner agrees to return the deposit in full 10 days after the end of the rental period upon handback of the keys, a satisfactory vehicle check and in the absence of a claim. The owner will deduct an appropriate sum of compensation arising from breaches to items 3, 6 and 7 of this agreement.
9 WHAT TO DO IF YOU HAVE AN ACCIDENT
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses.
You should also:
- make the vehicle secure;
- tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
- call the owner straight away.
10 DATA PROTECTION
You agree that the owner is required to collect pertinent information relating to the hire, outlined in item 8 for up to two years after hire. The owner assures that the information is not passed on to any other third party other than the insurance provider.
11 GOVERNING LAW
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.